Bella’s Pet Care – Service Agreement

Welcome to Bella’s Pet Care! I’m here to offer the kind of care that makes tails wag, whiskers twitch, and pet parents feel at ease. This agreement lays out how we’ll work together to keep your pets happy, safe, and well-loved while you’re away or busy.

By booking services with Bella’s Pet Care, you're confirming that you’ve read and agreed to the terms below. This helps ensure we’re on the same page about how your pets will be cared for—with kindness, clarity, and a whole lot of heart.

If you ever have questions about any part of this agreement, I’m happy to talk things through.

✅ Meet & Greet Policy

• Before we begin, please log in and create a client profile through the Bella’s Pet Care portal. This helps keep everything organized—from pet info and emergency contacts to scheduling and invoices. Kingston Dog Walker

• I like to start every new client relationship with a complimentary Meet & Greet. It’s a relaxed visit where we talk through your pet’s routines, personality, and anything else that helps me care for them just the way you do. Kingston Dog Walker

• To make sure I’m the right fit for your crew, I ask for a minimum commitment of $100 in services to get started.

• To give us time to connect, please reach out at least 14 days before your first requested visit. I don’t offer same-day or next-day Meet & Greets, but we’ll find a time that works! Kingston Dog Walker

🗓️ Reservations & Booking

• Booking ahead helps ensure your spot on the calendar. You can reach out by text, email, or phone—whatever’s easiest. Once I confirm, you’re all set. Kingston Dog Walker Kingston Dog Walker

• If we work together regularly, feel free to pre-book weekly or monthly. Around holidays and other busy times, booking early is a good idea!

💳 Payment Terms

• I accept cash, checks, Zelle, and all major credit cards.

• If you choose to pay by credit card, a 3% processing fee will be added to help cover processing costs and keep my base rates fair for everyone.

• First-time clients: Full payment is due on the day of the first visit (cash or check).

• A 50% deposit may be required for extended bookings.

• Clients with a history of late payments may be asked to prepay for future services.

• Late Payments: A 3% monthly finance charge applies to unpaid balances after 30 days.

• Returned checks will incur a $30 handling fee.

• If legal action becomes necessary, the client is responsible for any associated attorney’s fees or collection costs.

Tips are never expected but always appreciated.

🌟 Overnight‑Specific Additions

• Evening Arrival & Morning Departure
  For House Sitting, I will arrive between 9 PM and depart between 6 AM and 7 AM. 

• Overnight Potty & Comfort Breaks
  I will provide at least one mid‑evening potty break (around 10 PM–11 PM). If your pet requires additional nighttime check‑ins—whether for medical needs or extra snuggles—please let me know at the Meet & Greet so I can plan the right number of visits. 

• Scheduling Deposit
  All Overnight Care services require a non-refundable $75 Scheduling Deposit per day requested to reserve your spot. This deposit will be applied toward your total invoice. If you cancel more than 24 hours after submitting your request, the deposit will not be refunded. This policy helps keep the calendar fair and available for all clients, especially during busy seasons.

• Household Preferences & Wi‑Fi Access
  To ensure a smooth, cozy stay, please leave a note—along with your Wi‑Fi password—in a visible spot (e.g., on the kitchen counter or in your entryway). In that note, feel free to include:

• Thermostat settings (day vs. night temperature)

• Lighting preferences (which rooms should remain lit or dark)

• Noise‑level preferences (TV, music, white noise)

• Any “off‑limits” areas in the house

This helps me settle in quickly, keep your home running just how you like it, and give your pets the best overnight experience.

❌ Cancellations & Refunds

• Life happens—I totally get it! Here’s how cancellations work:

• No charge if canceled 24+ hours in advance.

• Same-day cancellations may be charged up to 100% of the fee, especially if I’m en route or at your home.

• Holiday bookings require 48 hours’ notice. Cancellations within that window may result in a fee or forfeited deposit (if one was taken).

• Refunds are not offered, but depending on the situation, a credit may be applied toward future services.

• To cancel, please text or call me directly as soon as possible.

🔑 Home Access & Keys

• At our initial Meet & Greet, I’ll collect a working key or secure entry info (like a lockbox combo or smart code) so I can care for your pets during scheduled visits. You’ll need to provide a reliable way for me to get in before services begin.

• Most clients choose to keep a key on file with me. That way, I’m ready to help anytime—even for last-minute care. Keys are labeled with your pet’s name only and stored securely. If you’re providing a key, please make sure it works and consider giving two copies, just in case.

• For everyone’s safety, I don’t share pet care duties with others during the same time period—no tag-teaming with neighbors, friends, or other sitters.

• I'm no longer able to make separate trips for key pick-up or drop-off. If I can't access your home due to missing keys, incorrect codes, or smart lock issues, the visit will still be charged.

• If you move or change your locks, just let me know so we can update your access info.

• Guests, Roommates & House Sitters
  To ensure your pet’s safety and maintain clear responsibility during scheduled services, please let me know in advance if anyone else will be staying at or entering your home during your absence (e.g., guests, family, housekeepers, contractors, or roommates).

• If another person is present unexpectedly and their actions compromise safety, cause confusion, or interfere with care (e.g., missed feedings, doors left open, conflicting instructions), I may pause services until we can clarify arrangements.

• In these cases, full service charges still apply, and Bella’s Pet Care is not responsible for any issues caused by third parties.

🐾 Animal Behavior & Liability

• I care for pets of all temperaments, but safety—for your pet, your home, and everyone involved—is my top priority.

• By using my services, you confirm that your pet(s) have no known history of aggressive, destructive, or dangerous behavior—such as biting, scratching, attacking other animals, or causing property damage—unless fully disclosed in writing before services begin.

• Please share any behavioral tendencies, medical conditions, or environmental triggers that might affect your pet’s well-being or the safety of others. The more I know, the better I can tailor care and prevent stress or accidents.

• Clients assume full financial responsibility for any injuries or damages caused by their pet(s), including:

• Injury to me (or any representative of Bella’s Pet Care);

• Harm to other pets under my care;

• Damage to property, vehicles, equipment, or personal belongings.

• If a pet ever shows behavior that, in my sole judgment, poses a risk to safety or care quality, I reserve the right to pause or stop services. In those cases, prepaid fees for remaining visits are non-refundable, and I may not be able to provide alternative arrangements or referrals.

💉 Health & Vaccinations

• All pets must be up to date on rabies vaccinations and free of contagious conditions. Please let me know about any medical conditions, medications, or recent health concerns before we begin. If your pet becomes ill during care, services may be paused until they’re cleared by a vet.

🆘 Emergency Veterinary Transport

• If your pet needs emergency care, I’ll get them to the right place as quickly and safely as possible. A $60 fee may apply for transport and wait time.

• You authorize me to approve emergency treatment as recommended by a vet. You’ll be responsible for any related medical costs.

• I’ll always notify you as soon as the situation allows.

🌧️ Inclement Weather

• I’ll be there rain or shine—but if the weather’s dangerous (ice, snow, windstorms), I may need to delay or reschedule visits for everyone’s safety. I’ll always keep you posted.  Kingston Dog Walker

🔒 Liability & Safety

• I treat every home and pet in my care with respect and attention to detail. While I take every reasonable precaution to keep your pets safe and your home secure, by using my services, you agree that Bella’s Pet Care is not liable for injury, illness, accidents, or property damage that may occur during the course of care.

• For peace of mind, I highly recommend pet insurance, especially for pets with health conditions or high energy levels.

• Shared Duties
  To ensure clear communication and safety, I do not share pet care duties with others (friends, neighbors, or other sitters) during an active service period. This helps me stay fully accountable for your pet’s care and your home’s security.

• Playdate Policy
  Occasionally, I may offer a social visit with another well-matched dog in my care. This only happens after careful evaluation, and only with your permission. Just let me know your preference!

💲 Additional Fees

You’ll always be informed of any extra charges before they’re added. These may include:

• Holiday/Weekend bookings

• Last-minute requests (under 24 hours)

• Extra time spent on unexpected needs like big messes or accidents

📷 Photo Updates & Media Use

• Want updates while you’re away? Just say the word—I’m happy to send photos, videos, or little notes during visits.

• From time to time, I may share pet photos on my website or social media. If you prefer your pet not be featured, just let me know—I’ll always respect your privacy.

🔒 Confidentiality

• All personal, home, and pet-related information is kept strictly confidential. Your trust means everything to me.

📄 Ongoing Agreement

• This agreement remains in place for all current and future services unless either of us updates it in writing. You or I can end this agreement at any time with written notice.

Thank you for choosing Bella’s Pet Care and supporting small businesses like mine!
Your pets are family, and I’m honored to be part of their care team. If you ever have questions, concerns, or special requests, I’m here for you.

By booking with Bella’s Pet Care, you agree to the policies outlined above.

Prices, services, and policies are subject to change at Bella's Pet Care's discretion.