Bella’s Pet Care – Service Agreement

Welcome to Bella’s Pet Care! I’m here to offer the kind of care that makes tails wag, whiskers twitch, and pet parents feel at ease. This agreement lays out how we’ll work together to keep your pets happy, safe, and well-loved while you’re away or busy.

By booking services with Bella’s Pet Care, you’re confirming that you’ve read and agreed to the terms below. This helps ensure we’re on the same page about how your pets will be cared for—with kindness, clarity, and a whole lot of heart.

If you ever have questions about any part of this agreement, I’m happy to talk things through.

✅ Meet & Greet Policy

Please create a client profile through the Bella’s Pet Care portal before our first service. This keeps pet info, emergency contacts, scheduling, and invoices organized.
Every new client starts with a complimentary Meet & Greet—a relaxed visit to go over routines, quirks, and your pet’s unique needs.
A minimum commitment of $100 in services is required to get started.
Please reach out at least 14 days before your first visit; I don’t offer same-day or next-day Meet & Greets.

🗓️ Reservations & Booking

Services can be booked by text, email, or phone. Once confirmed, your spot is secure.
Weekly or monthly pre-bookings are welcome.
For holidays and peak times, early booking is highly recommended.

💳 Payment Terms

Accepted: Cash, checks, Zelle, or credit cards.
Credit card payments include a 3% processing fee.
First-time clients: Full payment due on the day of the first visit (cash or check).
A 50% deposit may be required for extended bookings.
Late payments: 3% monthly finance charge applies after 30 days.
Returned checks incur a $30 fee.
Clients with repeated late payments may be asked to prepay.
Legal/collection costs are the client’s responsibility.
Tips are never expected but always appreciated.

💳 Automatic Payment Authorization

By booking, you authorize Bella’s Pet Care to securely store your credit card and automatically charge any unpaid invoices after seven (7) days. You’ll always receive an invoice before any charge is processed. Services may be paused if payment isn’t received.

✅ Vacation Care Deposits

All vacation bookings require a 50% deposit at the time of scheduling.
Remaining balance due on or before the first day of service.

🌟 Overnight Care

Arrival & Departure: 9 PM arrival, 7–8 AM departure.
Evening Potty Breaks: One evening potty/comfort break included. Extra check-ins available if discussed at Meet & Greet.
Scheduling Deposit: $75/day, non-refundable after 24 hours, applied to total invoice.
Household Preferences: Please leave Wi-Fi info and a quick note (thermostat, lighting, noise, off-limit areas).

❌ Cancellations & Refunds

Cancel 24+ hours in advance: No charge.
Same-day cancellations: May be charged up to 100%.
Holiday bookings: 48+ hours required; late cancellations may forfeit deposits.
Refunds are not issued, though credits may be applied at my discretion.

🔑 Home Access & Keys

Reliable entry (key, lockbox, smart code) must be provided before services begin.
Keys are labeled with pet names only and stored securely. Two copies encouraged.
No separate trips for key pickup/drop-off. Missed entry = full charge.
I do not share pet care duties with others during active service periods.
Please notify me if others (guests, contractors, roommates) will be present.

🐾 Animal Behavior & Liability

Clients must disclose any history of aggression, destructiveness, or risk behaviors.
You are financially responsible for damages or injuries caused by your pet(s).
I may pause/terminate services if behavior poses a safety risk.

💉 Health & Vaccinations

All pets must be up to date on rabies vaccines and free of contagious illness.
Please disclose any medical conditions, medications, or recent issues in writing.

🆘 Emergencies

I’ll transport your pet to the vet if needed ($60 fee may apply).
You authorize me to approve emergency treatment as recommended.
You are responsible for all medical expenses.

Emergency Contact: Please provide at least one local contact who can step in if I cannot continue care due to illness or emergency.

🌧️ Inclement Weather

I’ll care for your pets in all conditions, but visits may be delayed or rescheduled during dangerous weather. You’ll always be updated.

🔒 Liability & Safety

I treat every home and pet with care, but Bella’s Pet Care is not liable for accidents, illness, or property damage except in cases of gross negligence.
I recommend pet insurance for extra peace of mind.

Indemnification: By booking, you agree to indemnify and hold harmless Bella’s Pet Care against any claims, damages, or expenses arising from your pet(s) or property.

💲 Additional Fees

Holiday surcharges may apply ($10/visit, $25/overnight).
Travel fees may apply outside the primary service area.
Supply runs: Cost of supplies + $15 service fee.
Last-minute requests or extra time for unexpected needs may be billed.

📷 Photos & Media

Photo updates available by request.
I may share pet photos online, but never with identifying details.
Opt-out available upon request.

🔒 Confidentiality

All client, home, and pet information is kept strictly confidential.

❗ Right to Decline Services

Bella’s Pet Care may decline or discontinue services at my sole discretion. Prepaid fees for unused visits will be refunded unless the decision is due to client breach.

📄 Ongoing Agreement

This agreement applies to all current and future services until updated in writing. Either party may end the agreement with written notice.

Thank you for choosing Bella’s Pet Care!
Your pets are family, and I’m honored to be part of their care team.

By booking with Bella’s Pet Care, you agree to the policies outlined above.

Prices, services, and policies are subject to change at Bella’s Pet Care’s discretion.