Bella’s Pet Care – Service Agreement

Welcome to Bella’s Pet Care! I’m here to offer the kind of care that makes tails wag, whiskers twitch, and pet parents feel at ease. This agreement lays out how we’ll work together to keep your pets happy, safe, and well-loved while you’re away or busy.

By booking services with Bella’s Pet Care, you’re confirming that you’ve read and agreed to the terms below. This helps ensure we’re on the same page about how your pets will be cared for—with kindness, clarity, and a whole lot of heart.

If you ever have questions about any part of this agreement, I’m happy to talk things through.

✅ Meet & Greet Policy

Please create a client profile through the Bella’s Pet Care portal before our first service. This keeps pet info, emergency contacts, scheduling, and invoices organized.

Every new client begins with a Meet & Greet — a relaxed visit to review routines, personalities, and your pet’s unique needs.
Meet & Greets are complimentary when at least $100 in services are booked. If services totaling $100 or more are not scheduled within fourteen (14) days of the Meet & Greet, a $30 Meet & Greet fee will be charged.
If the Meet & Greet fee is paid and the client schedules services at a later date, the $30 fee will be applied as a credit toward a future invoice.
A minimum commitment of $100 in services is required to begin care.
Meet & Greets must be requested at least fourteen (14) days before the first desired service date. Same-day or next-day Meet & Greets are not available.

🗓️ Reservations & Booking

Services can be booked by text, email, or phone. Once confirmed, your spot is secure.
Weekly or monthly pre-bookings are welcome.
For holidays and peak times, early booking is highly recommended.

💳 Payment Terms

Accepted: Cash, checks, Zelle, or credit cards.
Credit card payments include a 3% processing fee.
First-time clients: Full payment due on the day of the first visit (cash or check).
A 50% deposit may be required for extended bookings.
Late payments: 3% monthly finance charge applies after 30 days.
Returned checks incur a $30 fee.
Clients with repeated late payments may be asked to prepay.
Legal/collection costs are the client’s responsibility.
Tips are never expected but always appreciated.

💳 Automatic Payment Authorization

By booking, you authorize Bella’s Pet Care to securely store your credit card and automatically charge any unpaid invoices after seven (7) days. You’ll always receive an invoice before any charge is processed. Services may be paused if payment isn’t received.

✅ Vacation Care Deposits

All vacation bookings require a 50% deposit at the time of scheduling.
Remaining balance due on or before the first day of service.

🌟 Overnight Care

Arrival & Departure: 9 PM arrival, 7–8 AM departure.
Evening Potty Breaks: One evening potty/comfort break included. Extra check-ins available if discussed at Meet & Greet.
Scheduling Deposit: $75/day, non-refundable after 24 hours, applied to total invoice.
Household Preferences: Please leave Wi-Fi info and a quick note (thermostat, lighting, noise, off-limit areas).

❌ Cancellations & Refunds

Cancel 24+ hours in advance: No charge.
Same-day cancellations: May be charged up to 100%.
Holiday bookings: 48+ hours required; late cancellations may forfeit deposits.
Refunds are not issued, though credits may be applied at my discretion.

🔑 Home Access & Keys

Reliable entry (key, lockbox, smart code) must be provided before services begin.
Keys are labeled with pet names only and stored securely. Two copies encouraged.
No separate trips for key pickup/drop-off. Missed entry = full charge.
I do not share pet care duties with others during active service periods.
Please notify me if others (guests, contractors, roommates) will be present.

🐾 Animal Behavior & Liability

Clients must disclose any history of aggression, destructiveness, or risk behaviors.
You are financially responsible for damages or injuries caused by your pet(s).
I may pause/terminate services if behavior poses a safety risk.

📋High-Value Treats & Behavioral Disclosure Policy

High-Value Treats

High-value items (including bones, rawhides, antlers, chew sticks, or similar treats) must not be left accessible during visits unless approved in advance.

Bella’s Pet Care is not liable for injuries or incidents related to high-value treats present.

Behavioral Disclosure Requirement

Clients must disclose any history of:

Resource guarding
Food or treat aggression
Inter-dog aggression
Breed-specific or situational triggers

Failure to disclose known behaviors releases Bella’s Pet Care from liability for resulting incidents.

Client Liability

Bella’s Pet Care is not responsible for:

Injuries between household pets
Veterinary costs resulting from known or undisclosed behaviors
Incidents caused by client-provided food, treats, or equipment

Multiple Dog Households: In homes with multiple dogs, Bella’s Pet Care does not guarantee injury-free interactions under any circumstances when dogs are together. Client expressly acknowledges and assumes all risks associated with multi-dog environments, including but not limited to aggression, stress-related behavior, or unforeseen incidents. Client agrees to accept full responsibility and liability for any and all injuries, damages, veterinary expenses, or losses arising from inter-dog interactions, whether foreseeable or unforeseeable, and further agrees to indemnify, defend, and hold harmless Bella’s Pet Care from any claims, demands, actions, or costs arising from such incidents, except in cases of gross negligence or willful misconduct.

💉 Health & Vaccinations

The health and safety of all pets in my care is a top priority.

Health Requirements, Medication Administration & Emergency Care Policy

All pets must be current on rabies vaccinations and free from any known contagious illness at the time services begin. Bella’s Pet Care reserves the right to refuse or discontinue services if a pet appears ill, poses a health risk, or if required vaccination records are not provided upon request.
Bella’s Pet Care is a professional pet care provider and is not a licensed veterinarian. Medication administration is offered as a convenience service only.
If medication is required during service, the Client must provide accurate, complete, and written instructions, along with properly labeled medications. Clients are responsible for ensuring all instructions are current and correct. Bella’s Pet Care is not liable for complications arising from inaccurate, incomplete, or outdated instructions provided by the Client.
In the event of a conflict between a veterinary prescription label and the Client’s written notes, Bella’s Pet Care will follow the veterinary prescription label unless the Client provides a written directive from their veterinarian explaining the change.
For liquid or injectable medications, the Client must provide syringes with clear, permanent dose markings. To ensure dosage accuracy, the Client agrees to provide a photograph of the exact required measurement in the syringe or a clearly marked “sample” syringe indicating the proper dose. Bella’s Pet Care is not responsible for dosage errors resulting from faded markings, incorrect syringe sizes, unclear labeling, or failure to provide a visual guide.
Bella’s Pet Care will make reasonable, good-faith efforts to administer medications as directed; however, successful administration is not guaranteed due to factors including pet resistance, stress, safety concerns, or risk of injury. The Client assumes all risks associated with medication administration, including adverse reactions or injury caused by pet resistance. Bella’s Pet Care is not responsible for complications resulting from missed doses when a pet refuses medication or when administration would pose a safety risk.
In the event of illness, injury, or medical emergency, the Client authorizes Bella’s Pet Care to transport the pet to the Client’s preferred veterinarian or the nearest available emergency veterinary facility and to seek treatment as recommended by a licensed veterinarian. Reasonable efforts will be made to contact the Client and emergency contact prior to authorizing non-life-threatening procedures when time permits. If the situation is urgent and contact cannot be made promptly, Bella’s Pet Care is authorized to approve necessary treatment to stabilize the pet.
A $60 emergency transport fee will apply. Time spent waiting at a veterinary facility will be billed at $50 per hour. These fees are separate from and in addition to all veterinary costs.
The Client accepts full financial responsibility for all veterinary services, emergency treatment, transportation fees, wait-time charges, and any related expenses.
By booking services with Bella’s Pet Care, the Client acknowledges and agrees to these terms and authorizes Bella’s Pet Care to act in the pet’s best interest in the event of a medical situation.

🆘 Emergencies

I’ll transport your pet to the vet if needed ($60 fee may apply).
You authorize me to approve emergency treatment as recommended.
You are responsible for all medical expenses.

Emergency Contact: Please provide at least one local contact who can step in if I cannot continue care due to illness or emergency.

🌧️ Inclement Weather

I’ll care for your pets in all conditions, but visits may be delayed or rescheduled during dangerous weather. You’ll always be updated.

🔒 Liability & Safety

I treat every home and pet with care, but Bella’s Pet Care is not liable for accidents, illness, or property damage except in cases of gross negligence.
I recommend pet insurance for extra peace of mind.

Indemnification: By booking, you agree to indemnify and hold harmless Bella’s Pet Care against any claims, damages, or expenses arising from your pet(s) or property.

💲 Additional Fees

Holiday surcharges may apply ($10/visit, $25/overnight).
Travel fees may apply outside the primary service area.
Supply runs: Cost of supplies + $15 service fee.
Last-minute requests or extra time for unexpected needs may be billed.

📷 Photos & Media

Photo updates available by request.
I may share pet photos online, but never with identifying details.
Opt-out available upon request.

🔒 Confidentiality

All client, home, and pet information is kept strictly confidential.

❗ Right to Decline Services

Bella’s Pet Care may decline or discontinue services at my sole discretion. Prepaid fees for unused visits will be refunded unless the decision is due to client breach.

📄 Ongoing Agreement

This agreement applies to all current and future services until updated in writing. Either party may end the agreement with written notice.

This page provides a summary of Bella’s Pet Care Service Agreement for your convenience. It highlights the key policies and expectations to help you understand how we work together to keep your pets safe, happy, and well-cared for.

For the full, legally binding Service Agreement, including all details, deposits, and liability clauses, please log in to your client portal. By booking services through the portal, you acknowledge that you have read, understand, and agree to the full Service Agreement.

Thank you for choosing Bella’s Pet Care!
Your pets are family, and I’m honored to be part of their care team.

By booking with Bella’s Pet Care, you agree to the policies outlined above.

Bella’s Pet Care reserves the right to update or modify this Service Agreement, policies, pricing, and service terms at any time at its sole discretion. The most current version will apply to all future bookings and services.